Policies

We only accept returns or replacements for items that arrive damaged, defective, or incorrect. Contact us via Messenger within 48 hours of receiving your order, with a photo/video of the item and its packaging.

Approved returns are replaced or refunded to your original payment method (GCash/GoTyme) once the item is received back or the issue is verified. We do not accept returns for change-of-mind, incorrect shade chosen by the customer, or opened/used skincare and makeup for hygiene reasons.

Refunds for cancelled unpaid orders are not applicable since no payment was collected; the order is simply cancelled and stock released.

All orders ship nationwide via J&T Express from Antipolo, Rizal. Same-Day Delivery is available for Metro Manila and nearby areas as shown at checkout; the rider fee is paid directly to the rider, separately from your order total.

We accept GCash and GoTyme only. No Cash on Delivery (COD). Payment must be made and proof uploaded after placing your order; unpaid orders are automatically cancelled and the reserved stock released after 1 hour so other customers can purchase it.

Once payment is verified, orders are prepared and handed to the courier. You'll receive a tracking number viewable on the Track My Order page.

We collect the name, mobile number, email (optional), and delivery address you provide at checkout solely to process and ship your order, and to let you look up its status via Track My Order (which requires both your order number and mobile number).

We do not sell your information to third parties. Your payment proof screenshot is used only to verify payment for your order. Order data is retained for order history, accounting, and dispute-resolution purposes.

If you join the Referral Program, we additionally collect your GCash number and generate a personal referral QR code so we can pay out your earned rewards. This payout information is used only for referral payouts and is never sold or shared with third parties.

All products listed are 100% authentic, sourced from Korea unless otherwise noted. Prices, stock, and promotions may change without prior notice. Placing an order is an offer to purchase; we may cancel and refund any order we cannot fulfill (e.g. stock discrepancy) before shipment.

By placing an order you confirm the delivery details you provided are accurate; we are not responsible for delays or misdelivery caused by incorrect address or contact information.